Account Deletion Request

This page applies to Where Are My Things, developed by Danyliuk Vasyl, Individual Entrepreneur registered in Ukraine. You can request deletion of your Where Are My Things account and associated data at any time.

How to request deletion

1. Open the Where Are My Things app, sign in, go to Settings, and choose Delete Account. Confirm the deletion when prompted.
2. If you cannot access the app, email us from the address connected to your account: [email protected] . Use the subject "Account deletion request" and include the email address used for your account.

We may ask you to verify that you control the account email or otherwise verify the request before completing deletion. Verified deletion requests are normally processed within 30 days, unless the request is complex or a legal exception applies.

Data designed to be deleted

After a verified deletion request, the App deletes the account and associated active-service data listed below from production systems, except where a retention exception applies.

• Your user account and profile data.
• Your items, locations, tags, inventory records, shared access projections, and related records.
• Your uploaded media records, generated media variants, and stored media files.
• Your access tokens, refresh tokens, device push tokens, and social login records.
• Spaces you own, memberships, invitations, notifications, reports, subscriptions, and related data where database deletion rules and legal exceptions allow deletion.
• Local app data on your device when the App can clear it after authenticated deletion. Some local files may also be removed by uninstalling the App or clearing app data in your device settings.

Data that may be retained

Some data may be retained after account deletion only for limited purposes:

• Billing and app-store records: subscription, purchase, refund, chargeback, provider, tax, accounting, app-store compliance, fraud-prevention, and legal records may be retained as long as required or permitted. Where no longer period is legally required, core billing records are kept for up to 7 years after the relevant transaction or subscription period.
• Security and server logs: application logs are configured for 14 days unless a different production period is required for security, fraud prevention, legal claims, or compliance.
• Media reports, abuse reports, and disputes: report records and related metadata may be retained where needed to investigate, resolve, document, or defend moderation, privacy, copyright, safety, or abuse decisions. Report records may be deleted when related accounts, media, or database records are deleted, and may be retained longer where needed for security, dispute handling, legal claims, or legal obligations.
• Backups: deleted data may remain in encrypted or access-controlled backups until those backups rotate or are overwritten. The current production database backup materials use a 3-day retention default. Offsite or provider backups, if enabled, should not retain deleted personal data for more than 90 days unless longer retention is required for legal, security, or compliance reasons.

Subscriptions

Deleting your account does not automatically cancel an active subscription purchased through Google Play or Apple App Store. You may need to cancel the subscription separately in the app-store account used for the purchase.

More information

See our Privacy Policy for more details about data processing, deletion, and retention.